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Patron Protection

If you or someone you know has a gambling problem and wants help, call 1-800 GAMBLER.

Our commitment to responsible gaming

At Betly, we want you to bet safely and responsibly. It is our priority to make sure your gambling stays fun and does not become a problem. You should never gamble if it interferes with your daily responsibilities, if you are under the influence of alcohol or any other substance or your primary aim is to recover losses.

Betly offers a range of different options that can be used to manage your gaming activity at any time and help you enjoy online gaming safely and responsibly. These options include tools that allow you to limit the amount of funds you can deposit or wager, limits on how much time you spend gaming, take a time out for a few days or months, the option to exclude yourself from gaming for a period of time, and much more.

For more information on Betly’s commitment to Responsible Gaming visit our Responsible Gaming page here.

Password and Security

Forgotten or change password

If you know your password and just want to change it, you can log in and complete the following steps: Click on the profile icon next to the Deposit button. Once in the profile, select the Settings tab, then the Security tab. From within the Security tab, select the Password section. A form will appear, allowing you to modify your password.

You can also select Forgot your password from the login screen. From there enter your email associated with your account, click continue, and follow the prompts.

If you are experiencing any issues with password reset, you can get in touch through chat or email [email protected].

Account Security

For your protection you may choose to use Multi-Factor Authentication (“MFA”) to access your account. Additionally, MFA may be required to complete certain actions while logged in to your account.

Concerns or Complaints

Do you have concerns, suggestions, complaints, or a dispute? Betly wants to help. Get in touch with by contacting customer support at [email protected].

You must formally notify Betly of a complaint or dispute in via email at the following address at [email protected].

You must register your complaint or dispute with Betly within 14 calendar days of the occurrence of the incident or matter in question. You must include the following information:

1.      A statement that clearly indicates you are registering a formal complaint or dispute.

2.      Your name, address, telephone number, email address and registered account name.

3.      The approximate date and time of the incident.

4.      The sporting event and outcome.

5.      Details regarding the incident.

6.      Contact information for any witnesses to the incident, including name, address, telephone number, email address, and Betly registered account name (if applicable), where the witness can be reached.

7.      Any other information or documentation you believe is relevant to the dispute.

At Betly, we are always here to help, but if are you have an unresolved complaint after all reasonable means to resolve the complaint with Betly have been exhausted, the West Virginia Lottery can be contacted at: Sports / iGaming Complaint Form | West Virginia Lottery : West Virginia Lottery (wvlottery.com), or 900 Pennsylvania Avenue, Charleston, WV  25302.

Terms of Service

You may request a copy of the Terms of Service to which you agreed to when you established your account. The latest Terms of Service can be found here.

Account and Game History

You can check your account and game history at any time by logging in and selecting the profile icon (next to the deposit button). Once in the profile, select the History tab. From within the History tab you can select sub category from the list to see detailed history information.

Underage Gambling

You must be at least twenty-one (21) years of age to wager on our website and app. Underage gambling is a criminal offense and that facilitating gambling activity by a person under the age of 21 is also a criminal offense in addition to being prohibited from interactive gaming. If caught, you will be prohibited from gambling on the Betly website and app, you may be reported to the appropriate law enforcement agency, and you may be subject to other legal penalties.

Device Auto-lock

You are responsible for configuring your device’s auto-lock feature to protect the device from unauthorized use.

Prohibited Use

You are prohibited from allowing any other person to access or use his or her interactive gaming account.

Federal prohibitions and restrictions

There are several federal prohibitions and restrictions regarding interactive gaming, including any limitations upon interactive gaming as set forth in 18 U.S.C. § 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 5361 through 5367 (The Unlawful Internet Gambling Enforcement Act or UIGEA).  It is a federal offense for persons physically located outside of West Virginia to engage in interactive gaming through a West Virginia operator or MSP, unless explicitly authorized by the Commission

Outside of West Virginia

Your connection will be terminated if the patron device is removed from the boundaries of the State of West Virginia.

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